How Tenants Can Record Repair Issues Clearly
By UK Path · ·
Tenants can record repair issues clearly by noting the date an issue was first noticed, taking dated photos, reporting the issue in writing to the landlord or letting agent, and keeping a timeline of every message sent afterwards.
Report issues in writing
Even if an issue is first raised by phone or in person, following up in writing (email or text) creates a dated record that a verbal conversation does not.
Take dated photo evidence
Photos of issues such as damp, mould or damage, taken as soon as they are noticed and again if they worsen, provide clear supporting evidence.
Keep a communication timeline
A simple timeline — date, what was said, and by whom — makes it far easier to explain what happened if a dispute arises later.
Frequently Asked Questions
- What if my landlord doesn't respond to a reported repair?
- Keep a dated record of the report and any follow-up. If the issue is not resolved, independent advice — for example from Citizens Advice — can help explain the available next steps.
Disclaimer: This article does not provide legal advice. Seek independent advice, for example from Citizens Advice, for repair disputes.